This privacy policy applies to www.clairthepa.co.uk (the “Website”). We take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).

For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Clair Whitfield at clair@clairthepa.co.uk

By using the Website you consent to this policy.

Information we collect

We will collect personal data only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent.

We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally). See Cookie policy below.

Email Address

We respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information. We will not send you unwanted email messages or junk mail, and your details will not be passed to any organisation for marketing purposes. However, we may use email in response to enquiries you make about our services or service issues.

Use of your information

We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:

• To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
• If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;
• Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you;
• Where you have consented to receive our e-newsletters, from time to time to provide that to you.

Disclosure of Information

We take all reasonable care to prevent any unauthorised access to your personal data.

We sometimes use other companies to provide some of our services or to provide services to us. To enable them to do this, we may need to let them process your personal information. We, and those working for our agents or contractors, have a responsibility to keep your information confidential and are only allowed to use it to offer products and services on our behalf.

If you do not want us to use your data for our [or third parties’] use, you will have the opportunity to withhold your consent by sending an email to clair@clairthepa.co.uk at any time.

Your rights

The DPA and GDPR give you the right to access information held about you by us. Please contact us by  email to clair@clairthepa.co.uk if you wish to request confirmation of what personal information we hold relating to you. 

You have the right to change the permissions that you have given us in relation to how we may use your date. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights by sending an email to clair@clairthepa.co.uk at any time.

Changes to this policy

We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at: clair@clairthepa.co.uk

Last amended: 07 June 2024

Cookies

Cookies are small text files that are stored on your computer’s hard drive by websites you visit to enable the site to ‘remember’ who you are. In general, cookies are only visible to the site that serves them, not to other websites. ‘Serves’ means places on your computer’s hard drive.

We use Google Analytics to collect and analyse site statistics. Google Analytics uses persistent cookies to track data. These cookies do not collect any personally identifiable information and are only used for the statistical collection of data such as visits and page hits. Google Analytics’ cookies store IP addresses but we cannot link those addresses to any individual or path through the website. Google uses the cookies to read information and evaluate visitors’ use of the website in the form of statistical reports that we can access. The Google Analytics’ code is incorporated into our site’s code so that our site serves the cookies, but Google has access to the cookies. You can stop being tracked by Google Analytics across all websites by going to Google’s site at: http://tools.google.com/dlpage/gaoptout

Google Analytics’ terms require us to reproduce the following wording in this policy:

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.